---
title: Zendesk · Cloudflare Zero Trust docs
description: This guide covers how to configure Zendesk as a SAML application in
  Cloudflare Zero Trust.
lastUpdated: 2025-10-22T21:11:06.000Z
chatbotDeprioritize: false
source_url:
  html: https://developers.cloudflare.com/cloudflare-one/applications/configure-apps/saas-apps/zendesk-sso-saas/
  md: https://developers.cloudflare.com/cloudflare-one/applications/configure-apps/saas-apps/zendesk-sso-saas/index.md
---

This guide covers how to configure [Zendesk](https://support.zendesk.com/hc/en-us/articles/4408887505690-Enabling-SAML-single-sign-on#topic_u54_wc3_z2b) as a SAML application in Cloudflare Zero Trust.

## Prerequisites

* An [identity provider](https://developers.cloudflare.com/cloudflare-one/integrations/identity-providers/) configured in Cloudflare Zero Trust
* Admin access to your Zendesk account

## Configure Zendesk and Cloudflare

1. Go to your Zendesk administrator dashboard, typically available at `<yourdomain>.zendesk.com/admin/security/sso`.

2. In a separate tab or window, open [Zero Trust](https://one.dash.cloudflare.com), select your account, and go to **Access** > **Applications**.

3. Select **Add an application**, then choose *SaaS*.

4. Input the following values in the Zero Trust application configuration:

   | Zero Trust field | Value |
   | - | - |
   | **Entity ID** | `https://<yoursubdomain>.zendesk.com` |
   | **Assertion Consumer Service URL** | contents of **SAML SSO URL** in Zendesk account |
   | **Name ID Format** | *Email* |

5. (Optional) Configure these Attribute Statements to include a user's first and last name:

   | Cloudflare attribute name | IdP attribute value |
   | - | - |
   | `<first name>` | `http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname` |
   | `<last name>` | `http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname` |

   Zendesk will [use the user's email address as their name](https://support.zendesk.com/hc/en-us/articles/203663676#topic_dzb_gl5_2v) if the name is not provided.

6. To determine who can access Zendesk, [create an Access policy](https://developers.cloudflare.com/cloudflare-one/access-controls/policies/).

7. Copy the **SSO Endpoint** and **Public Key**.

8. Transform the public key into a fingerprint:

   1. Open a [fingerprint calculator](https://www.samltool.com/fingerprint.php).

   2. Paste the **Public Key** into **X.509 cert**.

   3. Wrap the value with `-----BEGIN CERTIFICATE-----` and `-----END CERTIFICATE-----`.

   4. Set **Algorithm** to *SHA256* and select **Calculate Fingerprint**.

   5. Copy the **Formatted FingerPrint** value.

9. Add the Cloudflare values to the following Zendesk fields:

   | Cloudflare IdP field | Zendesk field |
   | - | - |
   | **SSO Endpoint** | **SAML SSO URL** |
   | **Public Key** (transformed to fingerprint) | **Certificate Fingerprint** |

10. Go to `https://<yourdomain>.zendesk.com/admin/security/staff_members` and enable **External Authentication** > **Single Sign On**.

Users should now be able to log in to Zendesk if their Email address exists in the Zendesk user list.
