---
title: ServiceNow · Cloudflare Zero Trust docs
description: The ServiceNow integration detects a variety of data loss
  prevention, account misconfiguration, and user security risks in an integrated
  ServiceNow instance that could leave you and your organization vulnerable.
lastUpdated: 2025-08-22T14:24:45.000Z
chatbotDeprioritize: false
source_url:
  html: https://developers.cloudflare.com/cloudflare-one/applications/casb/casb-integrations/servicenow/
  md: https://developers.cloudflare.com/cloudflare-one/applications/casb/casb-integrations/servicenow/index.md
---

The ServiceNow integration detects a variety of data loss prevention, account misconfiguration, and user security risks in an integrated ServiceNow instance that could leave you and your organization vulnerable.

## Integration prerequisites

* `admin` access to a ServiceNow instance
* Ability to [create an OAuth API endpoint for external clients](https://docs.servicenow.com/csh?topicname=t_CreateEndpointforExternalClients)

## Integration permissions

For the ServiceNow integration to function, Cloudflare CASB requires the following permissions:

* `Global` application scope

These permissions follow the principle of least privilege to ensure that only the minimum required access is granted. To learn more about each permission, refer to the [ServiceNow Application scope documentation](https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/concept/c_GlobalScope.html).

## Security findings

The ServiceNow integration currently scans for the following findings, or security risks. Findings are grouped by category and then ordered by [severity level](https://developers.cloudflare.com/cloudflare-one/applications/casb/manage-findings/#severity-levels).

To stay up-to-date with new CASB findings as they are added, bookmark this page or subscribe to its [RSS feed](https://github.com/cloudflare/cloudflare-docs/commits/production/src/content/docs/cloudflare-one/applications/casb/casb-integrations/servicenow.mdx.atom).

### Instance security

Identify security risks related to the ServiceNow instance itself.

| Finding type | FindingTypeID | Severity |
| - | - | - |
| ServiceNow: Production instance with exposed admin credentials | `6c75c56f-df42-454d-85ee-c919bba70191` | Critical |
| ServiceNow: Production instance with exposed database user credentials | `37652a12-93d3-453f-961b-de32f419ed33` | High |
| ServiceNow: Instance with exposed admin credentials | `8235e0a2-6a53-4596-adff-632203c60ab2` | High |
| ServiceNow: Instance with exposed database user credentials | `4f8bf0e4-fa79-44fc-b171-84926cbc73c7` | Medium |

### User security

Flag user-related security risks and misconfigurations.

| Finding type | FindingTypeID | Severity |
| - | - | - |
| ServiceNow: User with pending password reset | `42097604-73db-46b3-9a5c-c3e0d2629531` | High |
| ServiceNow: User with 3+ failed login attempts | `49079a4b-5280-4c9c-bf61-a45b53c2fd9f` | Medium |
| ServiceNow: User with locked account | `344f5a37-7df5-4a26-a0fe-4d3c4215df61` | Low |
| ServiceNow: User without multi-factor authentication enabled | `4efbe128-608d-4b19-b7c8-10c312e4cd9f` | Low |
| ServiceNow: User with no assigned roles | `8b5ca10d-951c-46d8-b786-223756b39165` | Low |
| ServiceNow: Inactive user | `a3ee8ec7-85de-480c-bd98-6bc9581bacf9` | Low |
| ServiceNow: User with no recent activity | `2477faf4-1887-44bc-b663-94373afb03d7` | Low |

### Incident management

Identify issues related to ServiceNow incidents.

| Finding type | FindingTypeID | Severity |
| - | - | - |
| ServiceNow: High priority incident with no assigned user | `8bd04e4e-4f2f-4b44-9c6c-df6341822521` | High |
| ServiceNow: Incident with no assigned user | `0ea6e2dc-4748-436f-9407-bf24997ae574` | Medium |

### Knowledge management

Highlight potential misconfigurations in ServiceNow knowledge articles.

| Finding type | FindingTypeID | Severity |
| - | - | - |
| ServiceNow: Knowledge article without expiration date | `0bd59519-a5ec-4327-92ec-c74f26184a5c` | Low |
| ServiceNow: Knowledge article without any roles | `3caf029c-9840-43e4-a024-6d4af9f3d57e` | Low |
| ServiceNow: Knowledge article with flagged status | `12bd46d5-e627-4bba-8644-59e01cca6646` | Low |

### Integration and access

Detect issues related to ServiceNow integrations and access controls.

| Finding type | FindingTypeID | Severity |
| - | - | - |
| ServiceNow: Internal Integration user | `fa63799a-24ce-4f5f-8e88-09dbf87a6fb9` | Low |
| ServiceNow: Web Service Access only user | `3523fbb4-8725-4ffc-b200-9aef44bbbe98` | Low |
